Terms of use



  1. Owner of Website
    This website ("Website") is owned by eVisa Solutions PTY LTD (ABN:17 601 749 231) trading as OeVisa ("OeVisa"). The Website consists of public areas ("Public Area") with unrestricted access and private areas ("Private Area") with restricted access. Any reference to the Website is intended to apply to both areas.
  2. The Website
    The Public Area of the Website provides information about the mechanics of eVisa and visa requirements. The Private Area allows you to make visa applications, submit travel details and access information about your account online (collectively "the Services"). You may also obtain some or all of the Services by telephone or email, in which case these terms and conditions will also apply to the extent that they are relevant. Any Services provided to you will be provided only pursuant to OeVisa's standard terms and conditions which you must agree to in addition to this agreement and prior to the provision of any such Services. In the event of any inconsistency between this Agreement and the relevant client agreement, the provisions of the client agreement will prevail.
  3. Access to Private Area with Username and Password
    When you enter into an Agreement with us, you will be able to obtain a username and password with unlimited or prescribed levels of authority in order to enable you and your authorised representatives to access the Private Area of the Website and use the Services. You accept these terms and conditions of use each time the Private Area is accessed by anybody using your username and password. OeVisa will not check the identity of the user every time the username and password are used. It is your responsibility to ensure the security of your username and password. OeVisa will be entitled to assume that anybody who uses the username and password has your full authority to do so and accepts no responsibility for misuse or unauthorised access unless you have notified OeVisa in accordance with this Agreement.
  4. Legitimate Use
    You agree to use the Website only for legitimate purposes. You agree not to interfere with, damage (or attempt to interfere with or damage) or reverse-engineer any code, data or software on or associated with the Website. You agree to access the Private Area only in accordance with the terms of any client agreement you enter into with OeVisa.
  5. Ownership of Information on the Website
    The copyright in the Website and all associated material is the property of OeVisa or third parties from whom the material has been licensed. By accessing or using the Website, OeVisa grants you a limited licence to view and otherwise access content on the Website, but you are not authorised to use such content or source code for any other purposes, including reverse engineering or copying that content or source code, unless otherwise specified. All other rights are reserved, and, except as outlined in this agreement or as otherwise permitted by the Copyright Act 1968, no part of the Website and associated material may be reproduced or published in any form or by any means, electronic or mechanical, including photocopying, recording, or by information storage or retrieval system, without the prior written permission of OeVisa.
  6. Use of Information on the Website
    The information on this Website has been obtained from sources believed to be reliable and has been prepared in good faith and with all reasonable care. However, OeVisa makes no warranty, express or implied, concerning the suitability, completeness, quality or exactness of the Information. Neither OeVisa, nor any of its providers of information, assume any liability to you, or to any other third party, for the accuracy of the Information or for any errors or omissions therein, nor will OeVisa or any of its providers of information have any liability for the use, interpretation or implementation of the Information.
  7. Accuracy of Information on the Website
    By providing the Information on this Website, OeVisa undertakes no obligation to update the Information.
  8. No Liability for Delays or Technical Problems
    Subject to any conditions and warranties implied by legislation and to the terms of the client agreement you have with us, OeVisa excludes liability for any delay, interruption or unavailability of the Website. You acknowledge that we operate an online visa application platform that could be subject to technical, or other, problems, the nature and duration of which may be beyond our control. Our Service also involves the use of intermediaries who are outside our control.
  9. Access to the Website
    OeVisa will use all reasonable efforts to provide access to the Website at all reasonable times, but cannot guarantee that such access will never be interrupted as a result of technical or other unforeseen problems.
  10. Termination of Access to Website
    You may terminate your access to the Private Area of the Website at any time by giving us 48 hours written notice by email of your intention to change or terminate your username and password. In the event that you suspect that any person has gained access to your username and password without your authorisation, you should contact us immediately on the telephone number on this Website.
  11. Errors or Mistakes in the Private Area
    You must notify us promptly if you become aware that you have made a mistake while applying for an eVisa online or if you become aware of any delays or mistakes in processing your transactions on the part of OeVisa.
  12. Fee Disclosure
    OeVisa may receive fees for advertising on the Website and in any email newsletters that might be sent to you. OeVisa may have a financial interest in the outcome or success of the products mentioned in this Website.
  13. Indemnity by You
    You fully indemnify and hold harmless OeVisa and its officers, employees and agents in respect of any loss, damage, cost or expense which they may sustain or incur arising from or related to the improper use of the Website by you or your authorised representatives.
  14. External Links
    The Website may contain links to other websites which are not maintained or controlled by OeVisa ("third party site"). OeVisa makes no representations or warranties whatsoever about any third party site. The Website provides these links as a convenience only. A link does not imply endorsement of, sponsorship of, or affiliation with the linked site. OeVisa accepts no responsibility for the content or use of any third party site. If you link to any third party site, you leave the Website and do so entirely at your own risk.
  15. Security
    OeVisa employs secure encryption technology, but cannot guarantee that the Website will always be free of viruses or bugs or that any communication between you and the Website is secure from interception by third parties.
  16. Alterations to the Website
    OeVisa reserves the right to alter without notice the content, appearance and Services offered on the Website, provided always that, in the event of any inconsistency, the terms of the client agreement that you enter into with OeVisa shall prevail.
  17. Privacy
    The privacy policy on the Website forms part of this agreement.
  18. Jurisdiction
    This agreement is governed by the laws of New South Wales, Australia. You submit to the jurisdiction of the Courts of New South Wales.
  19. Refunds
    Where an application has been declined there is no refund given on the government processing fee as this decline has not been determined by us but by the government you are applying to.
    We will happily refund our service fee back onto the relevant card used for the original purchase for a declined eVisa application, this will be done within 5 business days of a declined eVisa application being declined.